High Street Surgery, Dover is seeking a motivated and experienced Reception Manager to lead our busy reception team. The successful candidate will ensure the smooth and efficient running of the reception area, maintaining excellent standards of patient service and staff performance.

You will pay a key role in developing the reception team, ensuring that every patient interaction whether in person, online, or by phone, is handled professionally and compassionately. This is an excellent opportunity for someone who enjoys managing people, thrives in a busy environment and is passionate about improving patient experience.

Main duties of the job

• Lead, supervise and support the reception team to ensure a high standard of service delivery.
• Oversee the daily running of reception, ensuring smooth workflow and appropriate staff cover.
• Monitor and allocate eConsults and incoming queries efficiently.
• Manager patient registrations and online service registrations including proxy requests.
• Handle and defuse potential complaints in a calm and professional manner.
• Conduct quarterly one-to-ones and annual appraisals with reception staff.
• Manage HR-realated duties, including annual leave, sickness and lateness records using Team Net.
• Prepare and maintain staff rotas for both High Street Surgery and our branch surgery in Whitfield.
• Monitor and arrange overtime and ensure accurate timesheet submissions.
• Monitor and complete the petty cash ledger.
• Support the induction and ongoing training of reception team members, keeping accurate records.

Post holder will be required to work 35.5 hours per week working Monday to Friday. Hours and salary will be discussed during the interview stage.

Please send CVs to:

Practice Manager
High Street Surgery
100 High Street
Dover
CT16 1EQ

Contact Sarah.jarvis9@nhs.net for the full job description and more information.