Role Title: Tenancy Specialist Officer – Fixed Term Contract

Hours: 35 hours per week, Monday-Friday

Salary: £32,937 to £41,171 per annum plus Car Allowance of £2,329 per annum (salary offered dependent on experience)

Location: Sussex Region. Office location - Dartford, Kent. (This role offers agile working. You’ll be out in our communities within Sussex or working from home, with 1 day a week at our Dartford office.)

Contract: Fixed term maternity cover for up to 12 months

Are you passionate about supporting communities, truly want to make a difference to people's lives and have experience in dealing with complex tenancy issues? We’re excited to be recruiting a proactive, responsive Tenancy Specialist Officer to join our team. In this role, you’ll act as a specialist in areas such as anti-social behaviour (ASB), domestic abuse, and tenancy fraud.

We’re avid supporters of agile working and you’ll be provided with a laptop, tablet and phone to work flexibly between your home, our communities within Sussex (primarily Crawley and Brighton), and our head office in Dartford one day a week for our team day.

What we’re looking for?

You’ll manage complex and sensitive cases, providing excellent service and acting as a key point of contact for residents. Working closely with colleagues, you’ll ensure a consistent and effective approach to tenancy management, helping to improve outcomes and customer satisfaction.

To succeed, you’ll need a strong understanding of tenancy law, ASB, and domestic abuse legislation. You should have experience handling complex tenancy issues and be confident using both legal and non-legal remedies. Knowledge of court processes and safeguarding practices is essential.

This role requires flexibility, including occasional work outside normal office hours, and access to transport for site visits and court attendance.

For more information please take a look at the job description: tenancy-specialist-officer.pdf

To apply:

Complete our application form in full via our careers website. As we use anonymous recruitment and do not accept CVs, it’s really important that you provide as much detail as possible in your application. We’re keen to understand your interest in the role and how you meet the requirements, so make full use of the spaces provided to tell us about your experience, skills, and what makes you a great fit for our team.

Who are we?

We provide homes across London, Sussex, Kent and Essex. Our financial strength puts us in a good position to rise to challenges and plan for the future. Our purpose is to “open doors to better lives for our customers”. We thrive to be customer pioneers; providing a great customer experience.

We’re proud to have been recognised as one of ‘The Sunday Times Best Places to Work’ 2025, based on feedback from our colleagues.

Why join us?

Come and make a difference, grow your career, join a great team and take on new challenges.

In return, you’ll receive:

Excellent benefits. For more info, check out our employee benefits video here: Our employee benefits: what we can offer you (youtube.com)

Want to know more about Moat? 

Check out our social media feeds!

LinkedIn: @moathomes

Facebook: Moat Homes

If this sounds like the role for you, apply by 11pm on Thursday 21 August 2025 and be part of something bigger!

Interview Date: Interviews will take place in person on Wednesday 27 & Thursday 28 August 2025 at Mariner House, Dartford.

Please note this role is exempt under the Rehabilitation of Offenders Act (1974) which means that if you are successful, we will have to obtain a disclosure and barring service check before confirming the offer of employment with you.

We encourage you to apply early, as we may close the advert before this date if we receive good interest. We're looking forward to reading your application!

If you require any additional adjustments to the recruitment process, please email peopleservices@moat.co.uk.