A great opportunity has arisen with a long established manufacturing company for a Contracts and Export Customer Support Administrator to join their friendly contracts team initially on a temporary basis. There may be an opportunity for a permanent position after a qualifying period for the right candidate.

Reporting to the Project Manager and working closely with the sales team, you will be co-ordinating current projects whilst assisting in daily customer requirements.

Your duties will include:

* Writing up quotations and sending out for designated Divisional Contract Director.
* Order processing, planning, and scheduling to customers (UK & Export customers)
* Receiving and making outbound calls to follow up on orders / deliveries and recording details of conversations.
* Liaising with hauliers.
* Ensuring all delivery information is up to date. Liaising with customers to check all information is current and correct.
* Solving problems and customer's queries over email and telephone.
* Providing administrative support to the commercial team.
* Dealing with after-sales queries such as replacements, damages, etc.
* Visiting customers and participating in site visits as and when required.
* Ensuring the deliveries meet the customer and site requirements.
* Ensuring the customer is kept up to date with the delivery schedules including timings, vehicle splits etc.
* Writing installation briefs site by site, building the delivery plan and putting into action.
* Liaising with Installation teams with clear instruction of the work required and getting end of day and end of project updates to sign off project.

You will have proven experience of working in an administrative role, be fully IT literate and have excellent communication and customer service skills.

Working Monday-Thursday 08.00-16.30 and Friday 08.00-15.30.

The company offers excellent benefits and £25K per annum when permanent.