About IKONIX Telecoms: An opportunity has arisen to join our award-winning independent B2B telecoms provider based in Maidstone. Established in 2006, we provide business phone systems, gigabit broadband, mobile airtime, landlines,vehicle trackers and utility services to businesses across England, Wales, Concentrating on SE England.
Role and Responsibilities: As the Account Director, you will be accountable for an existing customer base, adding additional revenue by proactively up-selling and cross-selling products and services. Your duties will include:
• Meeting set revenue, churn, and product penetration targets
• Renewing customers' existing services with a strong emphasis on up-selling the existing base and driving up additional revenues
• Preparing and presenting proposals and presentations to corporate standards, ensuring these are accurate and are tailored to the specific opportunity
• Actively and successfully managing the sales process, needs analysis, value proposition, proposal negotiating, close and handover to the Provisioning Team and continuing to manage the relationship
• Submitting weekly and monthly sales forecast and reports as required
• Reviewing existing customers' current services in a proactive manner to ensure they are best informed on how to truly utilise the products they have
• Ensuring all productivity and performance KPIs are met and reported on in a timely and accurate manner
• Maximising revenue and margin generation achieving monthly, quarterly, and annual sales targets
• Obtaining additional information where possible to maximise customer contact details and build strong lasting relationships
• Engaging with multiple customers on a daily basis by reaching out to new clients in the form of telephone, email, and meetings
Skills and Experience: To be considered for the role, you must have the following skills and experience:
• 2+ years of sales / account management experience as a minimum
• A track record of continuous professional growth
• Extremely organised and professional, with a results-focused mentality
• Strong background in presenting products and solutions via both face-to-face and online to various levels
• Excellent all-round interpersonal and communication skills with the capacity to manage/influence all levels (internally and externally)
• Excellent presentation skills with an inherent ability to close business opportunities and spot additional opportunity in a warm customer base
• Strong verbal, written, and presentation skills
• Excellent customer relations skills
Working Hours: 9:00 am to 5:30 pm, Monday to Friday
Work Location: Langley (Maidstone) & possible Hybrid after probation period
Experience: Telecoms 2 years preferred