Client Services

£24,000 - £30,000, Eastbourne, Monday to Friday, 9am - 5:30pm with a team rota to cover evenings and weekend, Free Parking, Permanent role with immediate start available, pension, parking, holiday



Job Role

We are delighted to be working with a fast growing and hugely successful family run business in Eastbourne, who are seeking to appoint an additional Client Services Associate. You will be responsible for:

* Training new and existing clients on their systems
* Providing ongoing client support, answering incoming calls and emails
* Investigating client issues internally by liaising with in-house developers
* Conduct follow up contact with customers and ensure resolutions are given in a timely manner
* Co-ordinating diary appointments and providing general admin support



The Company

You will be joining a well-established and rapidly expanding business centred around the online auction industry.



The Person

This role is a highly customer focused and reactive role that requires calm, confident and technically minded individuals with a good grasp of systems, IT and web-based selling platforms. A methodical and logical approach is needed for this role which focuses on customers with queries regarding live system errors, troubleshooting and training requirements. You will need to have experience in a fast paced, and systems orientated office-based role. Account Management, Client Services or First Line Support experience would all be beneficial backgrounds to this position.



The Package

£24,000 - £30,000

Monday to Friday, 9am - 5:30pm

Team rota to cover evening and weekend shifts with time of in lieu for any out of hours worked

28 days holiday

Pension

Free on street parking







Please contact Sarah at the Burgess Hill branch of Travail Employment Group for further information.

Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.