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Application Form

Customer Service Executive

£22000 - £26000 per annum + 25 days holiday + Bank Holidays

Haywards Heath, Sussex

Travail Employment Group

Customer Service Executive

£22,000 - £26,000 (depending on experience), Haywards Heath (office based), Monday to Friday 9am - 5:30pm, 25 days holiday + Bank Holidays, Pension

The Role

Due to team expansion, an opportunity has arisen for a of Customer Service Executives to join a fantastic small business in the pet insurance sector. Working as part of a cross functional team, this role will be responsible for providing Customer Service and administration in relation to customers pet insurance policies.

* Answer and resolve customer queries
* General policy administration
* Pro-actively follow up insurance enquiries to convert to an insurance policy
* Produce high quality documentation and maintain records on our systems
* Develop a comprehensive knowledge and understanding of the company products
* Undertake regular learning and development in line with company and FCA requirements


We would expect the successful of Customer Service Executive to demonstrate some customer service experience, ideally gained within an office environment. The role could really suit someone who has worked in a call entre and is now looking for the next step in a smaller, less corporate environment. You will have great communication skills and be comfortable using computers and picking up new systems. A love of animals is a must and bonus points for an interest in exotic animals!

Company Information

Our client are a small, but quickly growing pet insurance business and have exciting growth plans over the next couple of years. They offer a friendly working environment and real opportunity to grow and develop within your role and within the business.


Up to £26,000 depending on experience

Monday to Friday 9am - 5:30pm (please note, there is potential that this could include some Saturdays in the future)

25 days holiday + bank holidays


Progression Opportunity

Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.

Contact Details

Cover Letter

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