Service Administrator
Outskirts of Maidstone – DRIVERS WITH OWN TRANSPORT ONLY DUE TO LOCATION
c.£25k

Our distinguished and successful client based in Mid Kent is looking for an experienced Service Administrator to join a busy and process driven Service team

With state of the art facilities and phenomenal benefits including employee discount, this is a rare opportunity!

The Service Administrator will have strong administrative experience within a process based environment, ideally dealing with technical or high end products. This role requires excellent levels of attention to detail and accuracy whilst working to high standards.

The Service Administrator:
• Managing servicing and repairs requests via email, letters and telephone, from b2b and b2c customers
• Actively monitors and progresses service jobs through the system with a high level of accuracy in accordance with targets and guidelines
• Manages customers proceeds and returns providing technical information as well as offering exceptional customer service, whilst remaining true to internal process
• Works closely with internal teams to provide accurate updates and quotations
• Checks invoices against jobs and ensuring all information is up to date.
• Accurately updates inhouse CRM entering customer records and products data
• Processes customer confirmations to ensure demand is met and sending all payment reminders
• Continuously identifies opportunities for internal process improvements

The right candidate will have/ be:
• Solid administrative experience within a process led environment ideally dealing with high value products, wealth/asset management or technical products
• Experience in a Service Coordinator/Administration role preferred
• Experience providing first rate communications, both verbal and written
• High levels of accuracy and attention to detail
• Experience of working within strict standard operating procedures or regulations
• Excellent grasp of the English language
• Educated to high A Level standard

This Service Administrator role would suit a polished professional looking to work for a reputable company who offer plush working environment, great benefits and a stable long term opportunity

If you believe you meet the above criteria please apply for immediate consideration!
This role is being handled by Emily Powell, Head of Business Support at Pearson Whiffin Recruitment.
Not quite the right role but still looking?

Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent’s leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients.

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By working with us, you will be helping support charities across Kent; we have raised over £50,000 so far!