Call Centre Agent

£25415 (Inc £1ph attendance bonus) OTE £28,000 - £31,000, Burgess Hill, 28 days holiday, Pension, 8am - 5pm / 9am - 6pm Monday to Friday, Saturdays (on a rota) 9am - 2pm/9am - 5pm, paid overtime, average 42.5 hours a week



The Role

Due to continued success, our client, a well-established contact centre in the automotive sector, based centrally in Burgess Hill, has a fantastic opportunity for a Call Centre Agent to join their dynamic team. Working alongside a team of experienced customer service representatives, you will respond to inbound enquiries from customers, schedule bookings and upsell where applicable.

* Answering inbound calls from customers and assisting them in scheduling their appointments
* Upselling plans to customers where applicable
* Utilising CRM systems to record and update customer records



Requirements

We would expect the successful Call Centre Agent to have excellent communication skills and an enjoyment for engaging with customers. You will have great IT skills to pick up the variety of systems utilised and have good attention to detail to record information accurately. Experience in an office-based role would be ideal, but not essential. This position could suit someone who has worked as a telesales executive, customer service advisor or customer service representative.



Company Information

Our client are a well-established business with nearly 20 years' experience in providing call centre operations to a wide variety of businesses. You will be joining a dynamic team and part of a business who value their staff. They are centrally located in Burgess Hill only a 3 minute walk from the mainline train station.





Package

£10.50per hour (from April 1st, until then, £9.50ph)

£1per hour attendance bonus awarded for no sick/lateness in a month

Total basic annual pay circa £25415 based on £11.50per inc attendance bonus)

Uncapped bonus scheme - the team earn on average £400-600 each per month. Some of the team earn over £1000 a month.

Overtime paid at Time and third

Bank Holidays paid at double time (worked on a rota)

Monday to Friday 8am - 5pm or 9am - 6pm - decided on a rota

1 in 3 Saturdays - 9am - 2pm

1 in 12 Saturdays - 9am - 5pm

Employee recognition scheme

Training opportunities

Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.