Job title: Infrastructure Support Engineer
Job Reference: SM894
Contract: Permanent, Full Time 35 hours per week
Location: Kings Hill Based with Hybrid working ( 1 day per month minimum in Kings Hill office)
Salary: Circa £40,000 per annum


We have an exciting opportunity for you to join our team as our Infrastructure Support Engineer for Charities Aid Foundation (CAF). You will be an integral part of our award winning team, who assist in the support of our current infrastructure and in the delivery of our Digital initiatives and upgrades.

At CAF you will be joining an international workforce who are passionate about accelerating society’s progress towards a fair and inclusive future for all. We are people centred, driven by innovation and together we are building a leading great and safe place to work.

In return for joining as our Infrastructure Support Engineer you will receive:
• Salary Circa £40,000 per annum
• 6 weeks holiday plus bank holidays
• Excellent – on-going training programme
• Excellent pension scheme
• Private Health care cover
• Life assurance
• On-going learning and development
• Annual flu vaccination
• Employee Assistance programme to support your health and wellbeing
• CAF volunteering day
• Sodexo Discount Platform

As our Infrastructure Support Engineer your key responsibilities will include:
• Manage incident and request fulfilment tickets within SLA’s
• Monitoring key health signs of infrastructure and responding to actual or predicted issues
• Support projects and new initiatives
• Participating in investigations & remediation of any reported Security vulnerabilities or Security breaches
• Assist with Implementation of infrastructure design and build best practices.
• Technical Documentation
• Building excellent working relationships with key stakeholders across the department and wider business, and to communicate effectively with audiences of all technical ability & understanding

Skills required of our Infrastructure Support Engineer:
• Experienced 3rd line Infrastructure Support Engineer (not Service desk)
• Experience with traditional Infrastructure BAU support in an ITIL environment, and some experience with Azure.
• Microsoft Windows technologies (Including installation, Active Directory, WDS, DNS, DHCP, DFSR, Group Policy
• Virtualisation (VMWARE and Vsphere)
• IT and Cyber Security measures (e.g. firewalls, antivirus, security patching, IDP/IDS)
• Experience of working alongside project teams in helping deliver infrastructure and software development projects, and their transition into support of delivering CSI initiatives
• SAN Technologies (Storage configuration & provision, Fibre Channel connectivity & zoning
• Be a self-starter and strong team player, with excellent attention to detail
CAF is a Disability Confident Employer. We guarantee to interview disabled applicants who meet the minimum criteria for the role. Please advise us if you consider yourself to have a disability.

Interested in joining us as our Infrastructure Support Engineer and being part of an organisation who are people focused and are “Together Building Opportunity”. If yes, apply today, we would love to hear from you.

Closing date for applications is 10th April

Please use the apply button if you are applying via our website Click to Apply Here or send your CV and Covering Letter to Recruitment@cafonline.org quoting reference number SM894.

If this method of applying is not accessible, please contact a member of the HR team on 03000 123 566 to discuss how we can support you to apply.

We reserve the right to close this vacancy early if we receive sufficient applications for the role.