IT Junior Infrastructure Engineer

Do you have experience of first line support, dealing with user issues across Active Directory, Windows Server and Exchange and have an understanding of technical infrastructure?

I am working with a company who are looking for someone to come and be part of a team providing 1st / 2nd line support within a European Infrastructure Team, dealing with tickets, supporting business users as well as assisting with the overall operation of the network infrastructure that will include some low-level projects.

Required Skills and Experience:

* Previous 1st line support experience, dealing with users and working to SLA's
* Strong experience of Active Directory, Office365, Exchange and Windows Operating Systems
* Understanding of DNS, DHCP, Network Infrastructures is highly desirable.
* Knowledge of using call logging systems, raising and closing tickets.
* Knowledge of Software and Hardware support, build PCs, installing software/hardware.