1st Level Support | Crawley| Up to £25,000| 35-hour week


Your new company

Leading multinational in the field of chemical distribution with a staff of over 460 employees!

Your new role

* Answer user helpline calls and create support tickets.
* Collaborate with JIRA Service Management to process 1st Level tickets;
* Provide end-user remote support and resolve 1st Level tickets;
* Write, update, and maintain articles for an IT knowledge base.
* Provide end-user support on-site and resolve 1st Level tickets;
* Qualify, resolve, and/or escalate user tickets in greater detail if the first level is unable to resolve them and forward them to the second level;
* in applications;
* for the IT workplace;
* for handheld devices;
* Purchase software or hardware for approved service requests.
* Track the delivery of software or hardware, check the invoice, and forward it for approval.
* Keep track of scripted, automated client installations.
* Assign smart phones with mobile device software;
* Give the hardware to the user;
* Any other duties that may be assigned

What you'll need to succeed

* BTEC Level 3 IT Diploma or equivalent.
* Knowledge of Windows, Office, Teams, Mobile Devices, Clients, and so on.
* At least one year of industry experience as a first level support agent/technician or equivalent.
* Excellent written and spoken English.
* Effective and self-assured communicator with problem-solving abilities.
* Extensive accuracy and attention to detail.
* Capability to multitask, prioritise, and effectively manage time.
* Work under duress to meet deadlines.

What you'll get in return In return,

You will receive a competitive salary of up to £25,000, 25 days of vacation plus bank holidays, a Great Pension, and other benefits.

What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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