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Application Form

Software Support Advisor

£24000 - £26000 per annum + 22 days hol, parking, pension

Burgess Hill, Sussex

Travail Employment Group

Software Support Advisor

£24,000 - £26,000, Burgess Hill, Monday to Friday, 22 days hol + Bank Holiday, Pension, Parking, Flexible working Options



The Role

Due to growth an exciting opportunity for a Software Support Advisor has arisen for a small Software provider in Burgess Hill. This role is an excellent opportunity for someone with great Customer Service skills but who is "techy" and keen to learn or develop skills in development or programming. Working as part of a small team, this varied role will see work closely with clients in the set up of their software and be on-hand to troubleshoot and assist them with their queries once they are established.

* Setting up software platform for new clients
* Guiding clients through the resolution of issues
* Resolving issues yourself, where you are able
* Helping the development team - learning development and testing skills



Requirements

We would expect the successful Software Support Advisor to be able to demonstrate excellent communication skills and a problem-solving attitude. You will have a strong aptitude for IT (you must be comfortable with Excel). You do not need to be an expert by any stretch, but someone willing to learn or who has an interest in playing around with any of the following would do well in this role: HTML, CSS, jQuery and JavaScript, React, UI/UX, Figma, Adobe, SQL, MySQL and other programming languages.



Company Information

The company are an innovative and creative business who create web-based platforms for clients in several sectors from live-events and hospitality to the hire sector and education. They are well established business, but with the excitement of a start-up. They have a small, friendly, open-minded team where everyone plays their part and has scope to grow, develop and be the best they can be.



Package

Up to £26,000 DOE

22 days holiday + Bank Holidays

Parking

Pension

Free snacks

Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.

Contact Details

Cover Letter

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