Due to continued success, out Client have an exciting opportunity for an experienced 3rd Line Service Desk to join their Service Delivery team.

About the role

* Providing both onsite and remote technical support to the client bases
* Acting as an escalation point for 1st and 2nd Line Service Desk Engineer
* Responsible for the management of onsite technical matters with client IT systems, ensuring SLAs are met
* Providing telephone support for clients infrastructure and end-users
* Log all service tickets received via telephone, email and service portal and handle accordingly throughout the stages of the ticket

About you

* Having a full UK driving licence
* To have a good understanding of a service management environment (ITIL)
* Have excellent problem solving and customer service skills
* Experience with key technologies such as (Windows server 2003-2022 inc Core, SAN/NAS storage)
* Previous experience as a 3rd Line Service Desk Engineer.

Please quote reference 1377985. If you know someone suitable for this role, share the word and through our referral scheme receive up to £250! This is just one of the many roles we are working on at the Sammons Recruitment Group. Please visit our website www.sammons.co.uk for full details on all Permanent, Temporary and Contract career opportunities we are actively seeking candidates for. Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace, and consider all applications. If you have not heard from us within 7 days you will have not been successful on this occasion, however, we would welcome your application for alternative vacancies.