Vanquis Bank
31 DAYS LEFT TO APPLY
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Vanquis Group

HR Services Manager

Location: Chatham

Salary:



Closing Date: Friday 26 August 2022





Who we are



Vanquis helps people who are excluded by mainstream banks take control of their financial situation. Whether they’re new to credit or need a hand rebuilding their credit file to manage life better, we make sure our services are straightforward and suitable for them to succeed.



We’re here to put people on a path to a better everyday life, not just our 1.7 million customers but our colleagues too. And we’re proud of the difference we make.



You and your team



Reporting to the Head of HR Operations the role holder will lead a team of HR Services Co-ordinators to deliver HR operational excellence through continuous improvement by ensuring all HR administration, systems, processes and procedures are consistently managed and accurately delivered to the required standards and timelines

Your day-to-day task will include (but won’t be limited too):

ensuring the effective and efficient delivery of all HR administration throughout a colleague’s lifecycle from joining to leaving the Bank.
leading, developing and inspiring a team of HR Co-ordinators, setting clear and challenging objectives with a focus on developing the teams capabilities by enhancing skills and knowledge
working closely with the HR Services Administration Manager in Provident to align processes and ways of working looking for improvements and efficiencies through automation
supporting reward on annual cyclical HR processes including, pay, bonus and renewals for private medical and dental insurances
supporting the business with ad hoc projects that focus on improving colleague journey, including onboarding and leaver processes as an example
managing service relationships with third party suppliers, ensuring SLA’s are met and working with procurement on contractual renewals
develop and implement a cyclical continuous improvement programme for all HR Services procedures engaging the team in the review process and ensuring lean six sigma principles are applied
responsible for the day-to-day management of the HR services team; including daily or weekly stand-ups and workload prioritisation, ensuring the HR Services team are supported and working efficiently through effective working practices
building effective working relationships with the Payroll department to ensure a collaborative approach to the delivery of an accurate, effective and efficient monthly payroll process


What you’ll bring to the team



We are seeking an experienced HR Services Manager who is looking for a new challenge. The ideal candidate will be an inspiring manager who is able to bring the best of their people and encourage them to reach their full potential. The candidate will be a process driven problem solver. This individual will be happy to upset the flow (in a productive way) and drive positive changes.



To be successful in this role, the following skills and experience would be advantageous:

Proven experience of successfully leading and motivating a team within a very busy environment
Proven experience of working within an HR Administration environment
Experience of using continuous improvement techniques resulting in efficiencies and process improvements
Experience of using Lean Six Sigma techniques or similar within process improvements


This role is a full-time position working 37.5 hours per week working on a hybrid basis (minimum of 2 days a week from the office). This role will be based from our Chatham office with the rest of the team.



Why Vanquis?



Our colleagues are the most important part of delivering our purpose to put customers on a path to a better everyday life. If it wasn’t for their amazing efforts, ideas and energy we wouldn’t be the successful business that we are today. So, we offer an attractive, competitive salary and benefits package for everyone including:



Competitive base salary and rewards
Discretionary bonus scheme
25 days holiday entitlement – with one day accrued for each year of service (to max 30 days)
Extensive opportunities for personal and career development
Flexible and dynamic working policies
A range of initiatives offered through our Sports & Social and Social Impact Programmes
Perks at Work - A perks platform offering over 30,000 unique discounts
Free tea, coffee and fruit
Discounted gym membership


We know that by having a better, more inclusive culture and a diverse group of colleagues, we can support our customers and each other in the best way possible. We also believe this goes a long way to helping us live our purpose and defines why we’re here in the first place: to help put people on a path to a better everyday life.



We know that by having a better, more inclusive culture and a diverse group of colleagues, we can support our customers and each other in the best way possible. We also believe this goes a long way to helping us live our purpose and defines why we’re here in the first place: to help put people on a path to a better everyday life.



We’re an equal opportunities employer and we want people to join us no matter how they identify, their sexual orientation, marital or civil partner status, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.



We want to attract and retain the best people. So, we make sure that, if people need it, they’re given all the extra support and reasonable adjustments to take part in any part of our application or interview process. We’ve also got lots of colleagues who choose to work flexibly, so please feel free to talk to us about how you prefer to work at any time.



We think that if you can Be Yourself in the workplace, you’ll do your best work and enjoy being part of the team. And as a business we get to benefit from that and to celebrate all the wonderful things that diversity brings.





Find out more



Check out our social media channels find out more about everyday life at Vanquis – and don’t forget to follow us while you’re there!



LinkedIn: Vanquis Bank
Instagram: @vanquiscareers
Glassdoor: Vanquis Bank



Good luck!



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