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Application Form

Customer Service Advisor

Up to £21000.00 per annum

Haywards Heath, Sussex

Hays Specialist Recruitment

Customer Service Advisor / Haywards Heath / £21,000 PA

We're currently working with an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal services. ​
They offer fantastic benefits which include:

* Full Training ( 6 weeks )
* Clear Progression Matrix
* Fully supportive team throughout
* Monday to Friday 08:30am to 5pm
* Fantastic company benefits
* ​£100 off you car insurance
* A fun place to work!
* Plus anyone who is offered this role in December will receive a fantastic 'Joining Bonus' of £500!! To be paid after completing 3 months of service as a thank you for waiting to join our 7th February induction course!

This company are looking for someone with excellent Customer Service skills and a strong eye for detail in this unique and exciting role.

Customer Service Advisor responsibilities:

* Manage and investigate all cases of potential misrepresentation and non-disclosure at policy inception and claims stage through to completion via telephone and email
* Contacting policyholders by telephone and email working to agreed SLAs and objectives
* Handle all complaints effectively and efficiently, adhering to the organisation's policy
* Maintain positive relationships with all business employees and departments
* Update and revise customers' policy details, making any necessary adjustments and cancellations
* Investigate, through to a conclusion, policies where quote manipulation is suspected prior to the inception of the policy
* Administer and process incoming post and emails, with scanning of relevant documents
* Identify matches that don't require further investigation and ensure closure is actioned
* Ensure all work is carried out to a high level of accuracy

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at

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