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Customer Service Advisor
Up to £21000.00 per annum
Haywards Heath, Sussex
Hays Specialist Recruitment
Customer Service Advisor / Haywards Heath / Â£21,000 PA
We're currently working with an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal services. â
They offer fantastic benefits which include:
* Full Training ( 6 weeks )
* Clear Progression Matrix
* Fully supportive team throughout
* Monday to Friday 08:30am to 5pm
* Fantastic company benefits
* âÂ£100 off you car insurance
* A fun place to work!
* Plus anyone who is offered this role in December will receive a fantastic 'Joining Bonus' of Â£500!! To be paid after completing 3 months of service as a thank you for waiting to join our 7th February induction course!
This company are looking for someone with excellent Customer Service skills and a strong eye for detail in this unique and exciting role.
Customer Service Advisor responsibilities:
* Manage and investigate all cases of potential misrepresentation and non-disclosure at policy inception and claims stage through to completion via telephone and email
* Contacting policyholders by telephone and email working to agreed SLAs and objectives
* Handle all complaints effectively and efficiently, adhering to the organisation's policy
* Maintain positive relationships with all business employees and departments
* Update and revise customers' policy details, making any necessary adjustments and cancellations
* Investigate, through to a conclusion, policies where quote manipulation is suspected prior to the inception of the policy
* Administer and process incoming post and emails, with scanning of relevant documents
* Identify matches that don't require further investigation and ensure closure is actioned
* Ensure all work is carried out to a high level of accuracy
What you need to do now
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