An exciting role has become available working for an innovative business that has been a market leader in its industry for over 15 years, being pioneers in Pension and Investment planning tools and services for financial professionals.

A position has arisen for someone to support their client base in the utilisation of pensions software

Duties include:

* Ongoing maintenance and validation of information
* Involvement in design and development of new products / projects, including testing through to live release.
* Creation and implementation of products and system testing
* Provide telephone and email support to the customer base involving issue investigation, resolution or escalation on the use of Software.
* Continually develop knowledge of the technical aspects of the system and keep up to date with changing technologies.
* Improve and develop administrative processes to enhance the client experience and performance
* Resolving customer enquiries
* Work with other members of the Support Department to achieve high standards of service and customer satisfaction.
* Strong in setting customer expectations and ability to handle complaints and execute escalation process.
* Become involved in ad-hoc tasks as required.

It is essential that you have an administrative and customer focused background. A technical flair would be ideal for this role, potentially someone who has worked within IT support in the past.

This role comes with a fantastic package including:

Pension Employee 3% employer 5% - enrolment after 3 months

Death in Service scheme

Healthcare from completion of probation

24 days holiday increasing annually up to 27 days + bank holidays

Connect2Staff/Connect2Kent, part of Commercial Services Trading/Kent Ltd, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.