Pride in our Borough: A Borough that works for everyone

Our Customer Services team is the first point of contact for all customers contacting the council - whether they get in touch via the telephone, a web form or web chat, social media or in-person. More than this though, you’ll answer questions and enquiries on behalf of a variety of different services and make decisions for our back-office teams.

Whether you are greeting customers in the Maidstone Link, replying to social media comments or supporting customers on the phone, you’ll handle it all with exceptional levels of service. You’ll play a big part in helping us develop our social media and digital presence too - providing digital support, sometimes to customers who are resistant to new technology, as well as identifying any issues in the process and working with the Digital Team to ensure improvements.

It’s a role that will put your multi-tasking skills to full use, as you manage a high-volume of contacts across a full range of channels – so organisational skills will be essential too. What’s more, you’ll need to be IT literate and confident explaining digital processes to people clearly. Excellent communication, people and team-work skills, will all be needed. Even more importantly, you’ll share our commitment to customer service.

The Council considers this to be customer focused role and the ability to converse at ease with customers adapting communication style to suit differing audiences and provide advice in accurate spoken English is fundamental to the role.

Maidstone Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employee and volunteers to share this commitment.

2 x full time positions working 37 hours per week, Monday-Friday. Permanent Contracts

1 x part time position working 20 hours per week, Monday-Friday 9.30am – 2.30-pm. Fixed term contract for 12 months.

PREVIOUS APPLICANTS NEED NOT APPLY

For further information or to discuss this opportunity in more detail, please contact Louise Goodsell, Customer Services Manager on 01622 602655. To apply for the position please visit www.maidstone.gov.uk/jobs and complete the online application form.

Closing Date: Monday 1 November 2021

Interviews: Tuesday 16 November 2021

Council Benefits: career average pension scheme, professional fee payment, flexible working (including opportunities for home working and job share), employee benefits package and generous leave entitlement.