Salary: £16,127 per annum

Job Location: Southsea - Mansion Court

Hours: 35 hours per week - 8am to 4pm with 1 hour for lunch

Contract Type: Permanent



About the scheme

Mansion Court is a block of 41 leasehold retirement apartments located in Southsea, close to the seafront. It is made up of 31 one bedroomed and 10 two bedroom properties.


Accommodation: The manager's apartment is a ground floor corner apartment with two bedrooms.

Scheme managers are each responsible for their own bills (council tax, electricity, TV licence, personal phone, etc.) with the exception of the following expenses which are paid by Grange Management Ltd;

* Water bills.
* Contents insurance

Communal facilities: Consist of a manager's office, communal lounge, laundry, kitchen, conservatory and garden areas. There is also a guest room available for visitors to use, for a small charge.

There is a car park onsite and parking is on a first come first served basis, with the manager having one allocated space.

We are currently looking for a Resident Scheme Manager to join our team on a permanent full time basis.

What you'll be doing

The role is customer facing and varied, you will be responsible for supporting residents in maintaining their well-being and independence and support the delivery of quality property management services, which respond to customer and business needs. You'll be building and maintaining effective relationships with residents, their relatives and relevant external agencies as well as welcoming new residents.

You will oversee the general management of the building including organisation of repairs and maintenance of internal and external communal areas, along with the structure of the building. You will also monitor our cleaning, gardening and window cleaning contractors to ensure they are delivering services in-line with the required specification.

You'll be dealing with generic leaseholder matters including lease and property queries, essential testing of onsite equipment, addressing customer complaints as the first point of contact and dealing with any general enquiries that may arise.

We're looking for someone that has a 'can do' attitude and is able to manage their own workload independently and can empathise with the resident age group - typically 60 plus.

The ideal candidate will have;

* A general understanding of building maintenance and repairs.
* Excellent communication skills.
* The ability to develop and nurture good working relationships with residents, contractors and clients.
* A general knowledge of leasehold property would be beneficial but not essential.

You must be self-motivated and be able to demonstrate excellent organisational and interpersonal skills. You will need good customer skills and have a proven track record in providing services to those with a support need. Above all we are looking for someone with a patient and caring personality and a commitment to service excellence.

This is a fantastic opportunity to utilise your extensive skills and experience to really make a difference.

If this sounds like an opportunity you'd be interested in, we look forward to hearing from you.

For further details on this vacancy, and to apply, please download the candidate brief and click the 'Apply' button below.

Closing Date: Tuesday 18th August 2020 at midnight

This post is subject to an Enhanced Criminal Record Check Clearance.

In the event that we receive a high volume of applications, we reserve the right to close this advert early.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship.

Grange

Grange Property Management is a proud subsidiary of the Clarion Housing Group, providing all aspects of property management within the retirement, residential and commercial sectors.

With over 30 years in the business and more than 6,000 properties under management, our team of highly adept property managers give exceptional service tailored to our clients' needs, from estate and apartment block management to the management of large mixed tenure developments. We work closely with resident management company directors, commercial landlords, right to manage companies, housing associations and developers - we understand what our customers want and how they want to be dealt with.

Our business is unique in that 100% of our profit is returned through Gift Aid to Clarion Futures who deliver life changing initiatives to those who are the most in need.

We are committed to providing exceptional customer service and every employee shares in our core values of transparency, effectiveness and approachability.