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Application Form

Aftercare Officer - New Build

£25,529 up to £28,633 + essential car user allowance

Chatham, Kent

MHS Homes

mhs homes has over 700 units in our development pipeline. We are looking for a hardworking, creative and customer focused individual to work with our successful Development and Sales team to provide an efficient aftercare and defects resolution service for our customers.

Must Haves:

- Experience of aftercare and defects
- Excellent customer care and complaints handling
- Ability creatively to resolve issues
- Ability to prioritise and work on own
- Excellent communication skills, both verbally and in writing
- Experience of dealing with contractors in a professional capacity
- Able to drive and access to a car as you’ll be doing site visits

Additionally, it would be useful to have:

- An understanding of the construction process
- Experience in the building industry
- Ability to read plans

We offer:

- A performance based annual bonus
- Training and opportunities for continuing professional development
- Flexible staff benefits including a cycle to work scheme
- 28 days holiday a year + bank holidays and the option to buy/sell holiday
- A range of wellbeing activities
- Enhanced family leave policies
- A fantastic working office environment overlooking the River Medway
- Free on-site parking
- Regular social and charitable events and a volunteering day
- A great team of highly-motivated colleagues to work with

For more details, see the role profile on our website. If this is the role for you, please apply.

Contact Details

Cover Letter

Use this space to outline your skills, experience and reason for applying.