Account Manager - Retail
GForces is a global supplier of technology, software, and digital marketing services to the automotive industry. We work directly with vehicle manufacturers, over half of the UK’s Top 200 automotive retailers, independent dealers, North American and European operations along with the Middle East’s largest vehicle distributors. GForces has the reach, knowhow, and experience to enhance automotive brands and businesses so they perform at their best online.



Our digital-orientated focus helps our clients nurture more dynamic, productive relationships with their customers. At the same time, our utilisation of the most productive offline channels further expands what we can offer and deliver. We develop data-driven marketing strategies that meet the challenges of delivering to today’s connected and informed consumers and that exceed expectations. If you think you can help us achieve that and more, then we look forward to hearing from you!



The Role

This exciting role will see you reporting into our Regional Account Director and give you responsibility for day to day engagement with a number of our Retail Customers.

Typically, you will be expected to manage up to 75 customers, acting as the primary point of contact, responsible for managing all aspects of their relationship with GForces.

The ideal candidate will be an Account Executive looking for their next step.

You will be required to travel to client meetings on a regular basis.



Key Responsibilities

Proactively engaging with customers to ensure they’re informed on the latest product releases, software updates and marketing initiatives available from GForces
Grow monthly revenue through introducing additional products and services to customers. These include provisions for Live Chat, SEO, Content, NetDirector® Software(s) and other service
Analysis customer data to make informed recommendations and suggestions to your customers
Understand customer objectives and tailor packages and services to support them.
Accurate management of CRM records for all customers including detailed notes on the customer relationship, contact points, products and monthly opportunity and invoicing
Confidently present GForces, our products and services in an articulate manner


Essential Skills

A minimum of one years’ experience in sales/account management or client services function
An understanding of Software as a Service (SAAS) based products and the benefits of solution based products
A passion for digital marketing and the ability to clearly demonstrate the benefits of online activity vs. traditional marketing methods.
A willingness to learn and develop within the Retail Sales Team.
A hardworking and determined work ethic. We are looking for ambitious and integrity
A confident presentation style and the ability to engage at board level
Excellent communication and client services skills
Ability to successfully and productively resolve problems in order to meet targets and expectations
A successful track record in managing multiple client relationships of varying sizes
Strong analytical skills and the ability to interpret data constructively to improve the performance of client’s digital strategy
Ability to drive the conception and development of innovative, engaging, on-brief digital ideas for clients
Full driving licence with business insurance. Driving to client meetings will be required


Salary

£20,000 - £25,000 DOE plus commission (OTE £40,000)



Location

Maidstone, Kent



Department

Retail Sales



Position Reports To

Account Director



Benefits

25 days holiday plus birthday off
Up to 5 additional days holiday for long service
GForces group pension plan
Discounted health care package
Preferential car buying rates
Childcare vouchers
Perkbox employee discount scheme
Enhanced maternity and paternity
Quarterly appraisals and development planning
Regular socials and company events
Free Fruit
Flexible hours


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